Installation Services Specialist

Job description

Job Type Full-time Description: Position Overview: The Installation Service Specialist will oversee product installation at customer sites. The Installation Service Specialist will work with customers to make sure we meet their expectations. The ISS will work with the installer to oversee their performance as well as their professionalism. The Installation Service Specialist will assist or give aid to the product training team when necessary. The ISS will make calls to our CTS department to ship parts or products that have issues at the site. Responsibilities: Customer Service: · Act as installation and project site manager during customer installation to ensure a satisfactory customer experience during the installation experience. Responsible for managing the installation teams and communicating and coordinating with the customer and necessary departments at headquarters to ensure flawless execution of installs. · Quickly identify and solve customer and product quality issues as related to product installations. Quick resolution and decision making could prevent large returns and improve our ability to gain future business for the organization. · Non-resolution of the above could...