Technical Operations Supervisor - Coral Springs

Job description

Technical Operations Supervisor - Coral Springs Department: Field Operations: Employment Type: Full Time: Location: Coral Springs - Tech. Reporting To: Senior Technical Operations Manager Description: The Technical Operations Supervisor is responsible for overseeing the completion of all Technical-related network issues, on time and within budget; as well as to effectively coordinating with other functional areas affecting the Customer Service of subscribers, such that standards of performance are achieved. Key Responsibilities: 70% Field30% administrative - Manage the installation experience for each homeowner association (HOA) starting with the Tail Gate with Business Partners on Launch properties, development of a customized and documented installation standard for each HOA, training the team and working with QC department on monitoring to ensure installation and customer journey compliance. - Manage Blue Stream Fiber Technicians and BPs to install and service customers and ensure that technicians and Business Partner have the proper tools and equipment necessary to perform their task consistent with company values and standards. - Hold weekly team huddles, focus on reviewing we...