Service Coordinator

Job description

Job Summary The Service Coordinator is responsible for maintaining the daily schedules of the Service Technicians and handling incoming service calls. Under direction of the Branch Manager, the Dispatch Coordinator will also maintain our customer/service order customer database and keep customers informed at every step in the process from dispatch schedule to lead times to the final call confirming that service has been delivered and the customer is happy. The Dispatch Coordinator may also assist with on-demand parts sourcing. Duties and Responsibilities: Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. - Fulfill service dispatch responsibilities for the branch - Dispatching service calls during the day - Publishing on call schedule - Maintain vacation/holiday coverage schedules - Alternate point of contact for the branch's field/warehouse personnel for quick resolutions with dispatch assignments, Fieldgetics troubleshooting/sync issues, etc. - Order material and i...