Senior Customer Service Officer

Job description

No Information Parramatta CBD: Full-time | Hybrid working available Make a real difference—every single day At Uniting, we don’t just deliver services—we create impact. Guided by our purpose to inspire people, enliven communities and confront injustice, we support people across aged care, disability, community services and beyond. We’re now looking for a Senior Customer Service Officer to step into a key role where service excellence meets leadership. This is your chance to combine hands-on customer support with mentoring and guiding a team—helping us deliver on our Customer Promise. About the role This is a dual-focused role where you’ll: You’ll be part of a collaborative and purpose-driven team, ensuring every interaction reflects respect, empathy and professionalism. What you’ll be doing - Spend 70% of your time delivering high-quality customer service, supporting clients, families and stakeholders - Spend 30% leading, coaching and supporting the team, acting as a key escalation point and subject matter expert Customer Service Excellence: - Handle enquiries from clients, families, staff and service providers with care and professionalism - Provide accurate, timely information an...