Director, Contact Center Operations

Job description

Overview YOUR PASSION, ACTIONS & FOCUS is our Strength Become one of our Contributors: As the Director Contact Center Operations will build and lead a fast‑paced, compliant contact center of inside sales professionals dedicated to informing and supporting Healthcare Professionals. Through high‑quality outbound engagement—scripted product education, TeleSampling, and clinically grounded Teledetails—you will turn meaningful conversations into measurable market impact. By applying targeted outreach strategies and developing your team through consistent, data‑driven coaching, you will unlock growth in new prescribers, NRx, and TRx across key segments and geographies. As the Director Contact Cent er Operations you will own forecasting, analytics, performance optimization, process excellence, workforce strategy, sales enablement infrastructure, incentive design input, omnichannel coordination, and technology stack maturity for the Inside Sales team supporting healthcare professionals. The position is 100% remote but may require occasional travel to company facilities or client offices. Exciting new opportunity supporting our Sample Management Business Unit. Responsibilities: - Own growth...