Enrollment Counselor, Mocs One Center

Job description

The Enrollment Counselor acts as a liaison between the student and the Admissions, Bursar's, Financial Aid and Scholarships, Orientation and Registrar's Office and fills a wide range of duties for the Mocs One Center. In essence, this position is responsible for maintaining a high level of consumer service to ensure enrollment transitions are met. General: Participates in routine training regarding university, departmental, state, federal rules, and regulations that affect student services; participates in regular training regarding university policy and procedures; provides information of all campus and community-related resources; provides on-site computer assistance; responds to all e-mail and telephone inquiries appropriately; directs students to appropriate web locations for forms, payment options and other information; Staying abreast of any university changes and events allows accurate student referrals for issues outside the scope of the Mocs One Center; and consults with Mocs One Supervisors to resolve issues related to enrollment services. Financial Aid and Scholarships: Answers general questions about the financial aid process and refer students and/or parents to financi...