Teller Floater
Pelican State Credit Union · Baton Rouge, Louisiana, US
The Teller Floater is responsible for greeting all members when they enter the branch and assisting them with their financial needs.
Job description
The Teller Floater is responsible for greeting all members when they enter the branch and assisting them with their financial needs. This is a front-line role responsible for delivering outstanding service and support to members through various channels, including in-person, by phone, and through text and digital messaging. This position floats to various branches/departments performing a variety of financial transactions and supporting both lobby and teller operations. Our ideal candidate has a positive, can-do attitude, and is a problem-solver with strong cash-handling and member service skills. Additionally, the candidate should be comfortable in a sales environment and be able to meet monthly sales goals. A DAY IN THE LIFE OF A TELLER FLOATER INCLUDE: - Serving as a member experience concierge for members entering the branch and coordinating lobby flow. - Performing routine member transactions, including deposits, withdrawals, cash advances, loan payments, transfers, and check cashing. - Assisting members in the opening and closing of accounts. - Balancing the teller drawer at the end of the day. - Supporting ITM (Interactive Teller Machine) operations and serving as a knowledg...