Customer Service Instant Return Representative

Job description

Wage: $17.25 per hour Job Description: The full time Instant Return Representative is an essential member of the airport location team and is the brand ambassador by providing the fastest, easiest, and most valued experience to our customers. This team member is responsible for providing attentive, courteous, and expeditious service to our customers as they return their vehicles. Responsibilities: Qualifications: Strong oral and written communication skills. Must have the ability to build relationships with customers. This position requires strong multitasking. The ability to upsell and overcome customer objections. Display a high level of ownership, accountability, and initiative. All employment is contingent on the successful completion of a background screen. Apply today and shift your career into drive for tomorrow! - Providing exemplary customer service by managing the vehicle return process in compliance with Hertz’s policies and procedures. - Resolving customer service concerns and issues professionally and effectively. - Inspecting the returning vehicle, recording any new damage, and completing the required documentation. - Collecting damage costs for minor damages as outli...