Senior Manager, AI Engineering

Job description

Ready to be a Titan? The engineering organization at ServiceTitan is looking for a leader who will drive the AI/ML strategy to support our growth now and in the future. The ideal candidate will have experience shipping production-grade ML and AI models — including large language models and reinforcement learning systems — and managing teams within a product company with the capability of bringing clear understanding of what the business goal behind the project is and anchoring the team's work in the context of the broader organizational strategy. They will work with business stakeholders across the company and support the creation of a global AI/ML competency. What You'll Do: Drive overall model development life-cycle from Ideation to operations, including fine-tuning, evaluation, alignment, and deployment of LLMs and other production-grade AI models Design and build enterprise-grade AI agent systems and orchestration harnesses that reliably automate complex, multi-step business workflows at scale Partner with Product organization to help identify the opportunities for AI/ML solutions, including agentic workflows, retrieval-augmented generation (RAG), and reinforcement learning-bas...