C2C Collections Process Expert with Spanish

Job description

Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way you’d like, where you’ll be supported and inspired by a collaborative community of colleagues around the world, and where you’ll be able to reimagine what’s possible. Join us and help the world’s leading organizations unlock the value of technology and build a more sustainable, more inclusive world. Your role: - Managing complex O2C cases: billing corrections, unapplied cash, short‑pays, disputes, high‑risk overdue items; - Performing detailed account reconciliations and ensuring accuracy of customer financial data; - Analyzing recurring issues and recommending corrective or preventive actions; - Delivering O2C training, onboarding sessions, and knowledge‑sharing workshops; - Collaborating with Sales, Finance, Customer Service, and Logistics to resolve cross‑functional issues; - Identifying improvement, automation, or standardization opportunities and influencing implementation. Your profile: Minimum educational qualification: High school diploma; Solid understanding of accounting principles and internal controls; English and Spanish – minimum B2 level; What you'll love about wor...