Service Express

Job description

Job DetailsJob Location: The Westin Sarasota - Sarasota, FL 34236Position Type: Full TimeSalary Range: $15.50 - $15.50 HourlyJob Shift: AnyJob Category: Hospitality - HotelPosition Summary: Answers and directs incoming calls from inside and outside the hotel. Take Room Service orders. Identifies all guest needs and handles their requests. Dispatches department staff via two-way radio and telephone. _______________________________________________________________________________________________________ Essential functions: Answers and directs all external incoming telephone calls following Westin telephone etiquette. Answers all internally generated guest and delivery-related team member calls. Greets guest with a cheerful and pleasant voice using guests’ names at least three times during conversation. Dispatches delivery, security, banquets, engineering, housekeeping and others to the appropriate personnel. Takes room service orders from guests over the telephone. Enters orders in POS (Point of Service) system. Communicates special instructions to the kitchen and expeditors. Up-sells Room Service orders. Posts room service charges and settle tickets when needed. Takes call-in amenit...