Host

Job description

Responsive recruiter Hosts are responsible for greeting guests, maintaining the wait list, and managing reservations. They will also assist other aspects of FOH during service when necessary. All hosts will exemplify our core values, connecting with guests in a professional manner to ensure excellence in service. Duties and Responsibilities: - Arrive to work every day with a positive attitude, a willingness to learn, & prepared for the shift. - Know and use the service guidelines outlined in the service manual. - Know the table numbers and position numbers in all sections of the restaurant. - Maintain a comprehensive knowledge of Tock and any other booking system used. - Maintain a comprehensive knowledge of our reservation policies and procedures, and the hours for all spaces in the building. - Cultivate a fluency in verbiage for the waitlist, our reservation policies and procedures, as well as voicemails. - Monitor restaurant and kitchen flow regarding timeliness during service and assist when and where necessary. - Report all guest complaints to management immediately and follow our five steps for navigating guest complaints. Every negative comment/experience will be addressed b...