Customer Experience Manager - Norway

Job description

Customer Experience Manager - Norway Oslo Full-time Production / Manufacturing / Processing - Automobile sales and services ResponsibilitiesAbout the Role We are seeking an experienced Customer Experience Manager who will serve as the vital link between HQ and our agent partners. This role is ideal for a dynamic, detail-oriented, and proactive professional who thrives in managing customer loyalty programs, driving projects, and enhancing the customer journey. The successful candidate will be fluent in English and Norwegian, with excellent communication and project management skills, a passion for customer engagement, and a proven ability to bridge business needs with customer expectations. Key Responsibilities: Act as the primary contact between the OEM and agent partners for all matters related to customer loyalty programs and activities. Serve as product owner for customer loyalty programs, ensuring effective planning, execution, and optimization. Lead and coordinate customer loyalty projects, from concept to delivery, ensuring timelines, budgets, and quality targets are met. Monitor, evaluate, and develop the XPENG customer journey across all touchpoints to ensure a seamless and...