Performance Analyst

Job description

Working with us, you will receive: What tasks are waiting for you? - Full-time work agreement in an international organization; - Hybrid work model and flexible working hours; - Benefits package including social benefits (private medical health care, insurance, sport card, etc.); - Scandinavian culture – informal, focused on equality, independence, open dialog, and work-life balance. - Act as a trusted partner in monitoring and validating automation performance and AI outputs; - Build and maintain performance dashboards tracking automation KPIs (accuracy, exception rate, SLA); - Define and govern KPI frameworks for automation and AI validation (e.g., precision, recall, confidence thresholds); - Validate AI outputs (e.g., extraction accuracy, confidence scoring, field-level correctness) and ensure trust in automation; - Analyze performance trends, anomalies, and exception drivers, providing clear root cause insights; - Collaborate with Automation, Product Owner, and Data teams to improve automation quality and performance; - Implement and maintain data quality, validation, and monitoring frameworks across automation processes; - Deliver actionable insights and recommendations to sup...