Customer Service Rep-US

Job description

About Kennametal With over 85 years as an industrial technology leader, Kennametal Inc. delivers productivity to customers through materials science, tooling and wear-resistant solutions. Customers across aerospace and defense, earthworks, energy, general engineering and transportation turn to Kennametal to help them manufacture with precision and efficiency. Learn more at kennametal.com . Follow @Kennametal: Instagram, Facebook, LinkedIn and YouTube. Customer Service Representative - Manufacturing: Location - Huntsville, AL (fully on-site during training and then hybrid is allowed once training is completed) Job Summary: Provide front line support for customer order entry, order expedites, quoting, returns, price/availability, manage special promotions, billing inquiries/issues, service requests, suggestions & complaints. Key Responsibilities: Provide new and existing customers with the best possible service in relation to billing inquiries, service requests, and directs customer to resolution of issue. Provides customer services relating to sales, sales promotions, and communications. Resolves customer inquiries and complaints fairly & effectively & provides timely responses to c...