Customer Service Representative

Job description

Farris Jeep Ram Chrysler Dodge | Morristown, TN 37813 If you're a people person who communicates well, stays organized under pressure, and wants a stable Monday–Friday schedule with no weekends — this is worth reading. Farris Motor Company is hiring a Service BDC Representative to be the first voice our customers hear when they need their vehicle taken care of. No automotive experience required. If you're friendly, dependable, and good on the phone, we'll teach you everything else. What you'll be doing: - Answering inbound calls and scheduling service appointments - Making outbound calls to follow up with customers on declined services, recalls, and maintenance reminders - Communicating clearly between customers and the service team - Keeping accurate records and managing your call queue efficiently - Representing Farris professionally on every interaction — phone, text, and email Your schedule: - Monday through Friday only — no weekends, ever - Stable, consistent daytime hours - Full-time position What we're looking for: - Strong phone presence and communication skills - Friendly, professional, and calm under pressure - Comfortable with computers and basic data entry - Reliable, p...