Part Time - Lead Box Office Agent - ACL Live

Job description

As a Box Office Lead, you'll support the delivery of friendly and efficient ticketing experiences for unforgettable performances and historic tours. You'll sell tickets, provide information about upcoming events, and support a team of box office agents. As the ideal candidate, you bring a passion for live music and strong guest service experience to lead daily operations and high-energy show nights, ensuring exceptional service throughout Opry Entertainment Group's portfolio of venues. - Lead staff and daily operations of the box office. Responsible for opening and closing, in rotation with management. - Respond to guest issues, complaints, and employee needs. Help other departments resolve seating or ticketing issues as needed. - Perform in the box office agent role. Model sales and service programs as directed. - Support employee training by coaching team members and providing hands-on demonstrations of daily responsibilities. - Communicate current events, promos, etc., and related ticketing information staff to ensure seamless guest service. - Manage ticket block inventory, including fan club, consignment, etc. Work with management to process special ticketing requests. Facilita...