Ops Consulting and Transformation Associate Manager

Job description

Job Summary: - Analyze and advise clients on how to set up, optimize and organize effectiveness into their SSC/GBS/GCC centers (Retained, Outsourced, Captive, Partially Captive or Hybrid models) leveraging transformation methodologies and assets through application of Business Excellence and Business Transformation practices towards the improvement of key performance metrics. - Support activities leading to define opportunities to create tangible value for the client by being involved in current state assessments and identifying opportunities to increase the business function's efficiency through processes or models that address the issue (s) and developing the business case and transformation journey plan (s) to achieve the right value led outcomes for the client. - Responsible for managing and executing transition/ knowledge transfer activities within a defined wave of transition. This role ensures that all training, documentation, and onboarding processes are aligned with the transition strategy and delivered effectively across sending and receiving locations. - Act as the central coordinator for KT planning, execution, and reporting, ensuring readiness and proficiency of knowle...