Guest Service Representative (Option 3)

Job description

My Place Hotel – Ft Pierre SD Currently Hiring for 4PM-12AM My Place Hotel in Ft Pierre SD is seeking a dependable Guest Service Representative to support front desk operations and deliver a welcoming, professional experience for every guest. This role combines customer service, administrative tasks, and hands-on operational support. It is well-suited for someone who enjoys variety, stays organized under pressure, and takes pride in creating a safe, clean, and friendly hotel environment. As a Guest Service Representative, you will assist guests throughout their stay, from reservations and arrival through departure. Daily responsibilities include completing check-ins and check-outs, managing reservations, and ensuring all guest charges are recorded accurately, including room rates, taxes, My Store purchases, and applicable pet fees. You will serve as a knowledgeable resource for hotel amenities, loyalty rewards, and local dining, shopping, and attractions while responding to guest questions or concerns in a courteous and solution-focused manner. Team members support daily operations by assisting with laundry, cleaning and sanitizing common areas, stocking supplies, maintaining the c...