Lead Service Management Engineer

Job description

Our Purpose Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential. Title and Summary: Lead Service Management Engineer Overview: The Lead IT Service Management Engineer plays a critical role in supporting and maturing Incident Management practices across ONE (Operations, Network, & Employee Digital Experience). The Lead will partner closely with ITSM Process Owners, engineering teams, operational support groups, and business stakeholders to ensure ITSM processes are well‑defined, effectively adopted, and optimized through data‑driven insights. Role: The Lead Process Engineer is a liaison between BizOps and ONE to effectively align all ONE programs to the Enterprise IT-Incident Management processes and activities. This will include communicating, gov...