Account Support Specialist - Automotive Retail

Job description

View All Jobs Job Position Summary: The Account Support Specialist is expected to manage an assigned list of Dealers regarding OEM software applications. This includes supporting onboarding to the software application, recommending customizations to meet the Dealer's needs and goals, and ultimately driving utilization through training and influence on how the software application meets current consumer behaviors. Qualifications: - Portfolio Management - This role is a trusted advisor to Dealers regarding the OEM’s proprietary software applications. To become the trusted advisor, the Account Support Specialist will know how to customize and leverage the applications to achieve the Dealer’s unique goals, and effectively communicate with urgency, empathy, and value. The Account Support Specialist will drive Dealer engagement and utilization with the platform through best practice training and platform benefits. - Project Management - As related to the overall software application onboarding process; the Account Support Specialist will provide pivotal support to not only the Dealer but also OEM Field Representatives and OEM They have required attendance to priority meetings to observe...