Assistant, Clinical Administrative
The Wright Center for Community Health · Scranton, Pennsylvania, US
Description POSITION SUMMARY The Clinical Administrative Assistant (CAA) serves as the initial point of contact for patients and visitors.
Job description
Description POSITION SUMMARY: The Clinical Administrative Assistant (CAA) serves as the initial point of contact for patients and visitors. The CAA delivers the high standard of customer service necessary to maintain the overall patient experience and is responsible for various health center front-office administrative responsibilities as outlined below. The health center front-office is a high-intensity, fast paced environment, with critical impact on health center efficiency. DUTIES & ESSENTIAL JOB FUNCTIONS: - Understanding of what it means to be the following: - A Federally Qualified Healthcare Center Look - Alike (FQLA) - A Patient Centered Medical Home (PCMH) - Recognized as a National Committee for Quality Assurance (NCQA) - Participant in an Accountable Care Organization (ACO) - Schedule patient appointments and follow-up visits - Register patients and Play key role of capturing patient demographic information needed for annual UDS report - Comply with Red Flag Rules for photo identification - Intake and check out of patients - Manage patient information in the Electronic Health Records system - Understanding of multiple insurance dynamics including copays, coverage, naviga...