Fan Services Enablement Specialist

Job description

Job Summary The Fan Services Enablement Specialist drives the onboarding and continuous development of Fan Services team members, ensuring readiness for evolving systems, tools, and customer experience standards. This role leads the design and execution of training programs, supports the rollout of new systems and processes, and partners across teams to optimize backend operations and enable consistent, high quality service delivery. Essential Functions: Description: Please note this job description is not designed to contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties responsibilities and activities may change at any time with or without cause. - Facilitates new hire training and onboarding logistics; provides support to new employees and acts as a primary resource during the onboarding period. Maintains attendance and training records. - Monitors employee progress during training, identifies development needs, and provides actionable insights to supervisors to enhance service standards, sales performance, and operational consistency. - Performs service ticket audits to identify knowledge gaps and develo...