Senior Customer Service Representative

Job description

Provide support for customers with respect to obtaining registrations and required documents for consignors at our auctions and provide proper paperwork & car faxes to our buyers. - Receive consignor enquiries and ensure that they provide proper documentation to sell their transportation items in our auctions. - Gain and apply knowledge in the processes of our business in order to best support our customers. - Ensure that external customers have a positive experience doing business with Ritchie Bros. - Ensure that requests from internal customers are acted upon timely and accurately. - Resolve issues and track interactions relating to customer requests. - Provide information related to upcoming auctions and equipment. - Proactively reports areas of customer concerns. - Perform other various duties as required from time to time. - E-Clerking duties if required and as opportunities become available. - Work closely with Territory Managers. - Ensure confidentiality while dealing with contracts and consignors. - Provide proper documentation to buyers in order for them to register their purchases from an RBA auction - Flexible and willing to perform other tasks as assigned - 1-3 years ex...