Service Administrator

Job description

We are looking for a talented Service Administrator for our Distribution business in Hodgkins, IL. In this role, you will make an impact in the following ways: - Serve as the primary point of contact with customers by phone and email, developing positive relationships with key customers. - Identify customer’s needs, gather pertinent information, provide quotes, develop claims, prepares repair plans and provide status updates to customers on repair work. - Review/create work orders to ensure accuracy for invoicing and warranty. - Other administrative task on a need-by-need basis. To be successful in this role you will need the following: - Excellent customer service skills and the ability to effectively communicate in a positive and professional manner. - Prior experience in service & repair, or warranty-related field preferred. - Excellent computer skills using multiple software platforms. - Ability to thrive in a fast-paced environment with multiple priorities. - Ability to escalate technical issues, obtain product technical issue information, and utilize available resources. - Experience in estimate building and communicating value in add on services is a plus. - High School dipl...