Collection Specialist

Job description

Overview Position Summary: The Collection Specialist will assistance the AR Collection Supervisor to meet and maintain company goals and objectives. This position be fully onsite based out of the Franklin, TN office. Responsibilities: Essential Duties and Responsibilities: - Collect outstanding receivables through telephone and written communication daily. - Monitor the assigned accounts utilizing workflow tools to provide cash flow and bottom-line profitability. - Determine importance of issues learned from contact with customers and relay information to proper department for resolution. - Work closely with credit department when additional credit is required or account is delinquent and possible credit suspension is under consideration. - Escalate overdue AR for additional collection efforts. - Maintain and generate reporting to identify delinquent accounts and other collection measurements. - Provide follow-up on identified issues and discrepancies per the defined metrics. - Aid the Accounts Receivable Supervisor and other Management personnel and perform special projects as assigned. - Respond promptly to both internal and external inquiries related to collections, providing cl...