Receptionist

Job description

Summary: The Receptionist is responsible for delivering consistent and professional service to customers with social service needs via telephone, in person, e- mail or other forms of communication. The Receptionist will assess and refer customers to appropriate services. Customer needs range from requests for simple information to complex cases with multiple needs requiring research, advocacy and crisis intervention. The Receptionist will also perform data entry operations and assist the case managers with tasks as assigned by the supervisor. Salary: $17.04 - $19.24 per hour, this is a non-exempt hourly position based on a 35 hours work week or $31,000 - $35,000 annually. Location: 2901 White Plains Road , Bronx, NY, 10467. Duties and Responsibilities: referrals as necessary. activation. Qualifications: - Answer incoming calls on assigned schedule, assessing caller’s needs and making accurate - Develop working knowledge of homelessness prevention and human services network in order to help customers effectively access services. - Follow up with customers to determine if referral resulted in needs being met. - Input data collected by customer to provide community resource planning a...