Helpdeskmedewerker (Junior) – P1

Job description

Helpdeskmedewerker (Junior) – P1 -EVIV002463 Brussels & Ghent, Belgium: Full-time (100%) | Hybrid (min. 50% on-site) Start Date: 01 June 2026: Application Deadline: 18 May 2026: We are looking for a Junior Helpdesk Medewerker to join the Central Team within the Digital Flanders Loketplatform. In this role, you will be part of a transversal environment supporting digital government services used by citizens, businesses, and organisations across Flanders. You will act as the first and second-line support contact, helping to ensure smooth operation of digital platforms such as citizen portals, e-services, and contact centre solutions. Key Responsibilities: Handle 1st and 2nd line support tickets with ownership and accountability Analyse, categorise, and prioritise incidents and service requests Provide support to citizens, partners, and internal technical teams Communicate clearly and professionally (written and verbal) Contribute to maintaining and updating knowledge and configuration databases Document solutions and share knowledge with the team and 1700 helpdesk Monitor communication channels and proactively identify issues or trends Work in a structured and organised way to ensur...