Merchandising Service Associate - Plant Service Lead

Job description

Key Responsibilities: - Always provide SMART customer service through the daily execution of Lowe's customer service policies, procedures, and programs. - Build relationships with vendors by providing direction and checking to ensure merchandise resets are completed according to Lowe’s specifications. - Collaborate with the Merchandising Service team and Manager by communicating project priorities, schedule, and project needs (e.g., materials, supplies, time) - Although most of the time will be spent in activities that do not involve the direct interaction with customers, the individual in this role is expected to engage with customers when the opportunity arises. This includes: - Understand customers’ needs and assists in locating, demonstrating, selecting, carrying, and/or loading merchandise. - Engage with customers to understand his/her needs and assists in locating, demonstrating, selecting, carrying, and/or loading merchandise. - Listen to and responds knowledgeably and promptly to customer questions, taking them to areas of the store when necessary. - Demonstrate sincere appreciation to customers. - Communicate information to customers regarding all stock, special order merc...