Client Success Manager

Job description

About Us: At Fitness Passport, we are driven by a clear purpose — to make fitness more accessible, so more people can lead active and healthier lives. Established in 2006, we’re a corporate health and fitness program partnering with the public sector, corporate employers, and leading fitness facilities across Australia and New Zealand, providing members with access to a wide range of gyms and wellness resources. As we enter an exciting new phase of growth, Fitness Passport is executing an ambitious strategy while keeping our member experience a top priority. The Role: As our Client Success Manager, you’ll play a pivotal role in growing and retaining our valued member base by building strong relationships with employer partners. You'll be the key link between our internal teams and external stakeholders, ensuring smooth processes, effective communication, and exceptional service delivery. What you’ll do: - Manage a portfolio of clients from large enterprises to small businesses across ANZ - Achieve growth targets and reduce churn through strategic planning - Build a strong referral network and explore new opportunities for acquisition - Develop and manage trusted, long-term relation...