Desktop Support Technician III (Intune & BigFix)

Job description

The Desktop Support Technician III (Intune & BigFix) provides Tier 2 and Tier 3 desktop support in a secure, enterprise Windows environment. This role supports the build, deployment, maintenance, and troubleshooting of desktop systems, peripherals, and end-user applications while delivering a high level of customer service. The position works under the guidance of senior desktop engineers and follows established standards, procedures, and security policies. REQUIRED: Hands-on experience with BOTH Microsoft Intune AND IBM BigFix (minimum 1 year). Applications without this experience will not be considered. Role is full time ONSITE in Bethesda, MD. Candidates MUST: be local to the DC area AND: Be US Citizens or Green Card holders with the ability to obtain a Public Trust Clearance KEY RESPONSIBILITIES: - Assist in building, configuring, and maintaining Windows 11 desktop images according to established standards and best practices - Provide day-to-day support for workstations, laptops, printers, and peripherals in a Windows networked environment - Support mobile and handheld devices, including Android and iOS smartphones and tablets - Assist with the deployment of desktop images and...