Product Owner

Job description

Join us as a Product Owner - We’re looking for someone to support senior management in driving the development of our digital channels’ priorities and investment needs - You’ll be putting the customer at the heart of our digital channel plans and constantly improving their digital journey - This is an opportunity to oversee the service delivery of our digital channel set, making sure all aspects of our digital customer journey deliver an exceptional customer experience What you'll do: We’re looking for someone to own the digital journey, driving aspects like performance management, service proposition and customer experience. You’ll be setting the vision for a whole host of digital features, making sure that we create a world-class digital experience for our customers. What’s more, you’ll take ownership of the digital roadmap and the definition, management and prioritisation of the digital backlog. You’ll also be: - Working with stakeholders and delivering on KPI’s to inform and monitor the digital customer experience - Making sure that continuous improvements in financial spend is within agreed budgets - Identifying, managing and escalating conduct risk to deliver key customer out...