Desktop Support ENG

Job description

ESSENTIAL FUNCTIONS: - Will support users directly in live incoming call queue, through ServiceNow tickets and in-person interactions - Install, configure, maintain, and troubleshoot Windows-based computers and various peripheral devices effectively - Install, maintain, and troubleshoot all business applications effectively - Assist in responding to and mitigating security incidents under the guidance of senior team members - Assist with design of desktop application - Assist with design of wireless and network solutions - Create printer mappings for clinical systems - Escalate errors to hardware and software manufacturers as necessary - Manage user errors and requests through the IT/Facilities help desk ticketing system - Document daily tasks and create user documentation as needed - Track company assets through inventory database timely and accurately - Understand and demonstrate the main role of IT is to help others do their job better, more efficiently, and more securely - Maintain a high level of customer satisfaction - Maintain confidentiality EDUCATION: - High school diploma/GED or equivalent working knowledge preferred EXPERIENCE: - List 1 - 2 years of experience in the IT/...