IT Support Engineer (6-month contract)

Job description

Company Description About the Business Division: This role sits within Doctors.net.uk, a subsidiary of M3 Inc. Doctors.net.uk is the UK's largest professional network of doctors; a closed community used by over 50,000 doctors daily and with a total membership of over 245,000. Products range from a trusted email communications platform to robust news and educational web pages along with our world-class sponsored pharmaceutical content and doctors’ own user-generated content. Our mission is to continually improve these offerings as well as identifying new ways to support our community of doctors throughout their careers. Job Description: About the Role: We are seeking a skilled and proactive IT Support Engineer (6-month contract) to join our small IT team. As the primary point of contact for IT queries and issues, you will provide hardware and software support to internal staff, manage user accounts and permissions, and help maintain business-critical systems. Key Responsibilities: Technical Support: - Act as the first point of contact for all IT support requests (email, chat, helpdesk, phone) - Diagnose and troubleshoot hardware and software issues, escalating complex problems where...