Field Service Engineer

Job description

Field Service Engineer About our company: The Raymond Corporation is a member of the Toyota Industries family of companies. We empower you to do great work in a company with 100 years of success, innovation and growth. Our Associates are the foundation of our continued success. If you’re innovative and enjoy the thrill of making things happen - share our vision and grow with us. About the position: We’re looking for a remote Field Support Engineer to support the Raymond iWAREHOUSE® and Operator Assist Engineering teams. You will: - Manage and oversee new iWAREHOUSE® and Operator Assist products and their impact to all Raymond support teams. - Diagnose technical problems, investigate root causes, and provide accurate solutions to ensure customer systems operate smoothly. - Provide prompt and effective technical support to clients via phone, email, chat, and on site, addressing inquiries and resolving issues related to our iWAREHOUSE® and Operator Assist solutions. - Collaborate with cross functional teams, including product development and engineering to incorporate user feedback and insights into product enhancements and updates. - Continuously stay updated with the latest developm...