Customer Service Representative - Brokerage

Job description

This CSR position works on-site at Ruan Campus located downtown Des Moines Schedule: Monday - Friday Hours: 7:30A - 4:30P CSR ensures that loads are prepared correctly in the TMS for coverage by the Broker Team, to include load building and acceptance, appointment scheduling, etc. Interfaces directly with customers and cooperates with Account Management team to cultivate customer relationships. Responsibilities : Carrying out the Company's organizational values and operating in accordance with applicable laws, regulations, and Company policies are required functions. Essential and other important responsibilities and duties may include, but are not limited to, the following: - Appoint pick up and delivery of loads. - Utilize preferred communication and scheduling methods / platforms per customer. - Enters loads into the system, either by manually building or through EDI acceptance. - Alert customers to assessorial instances and operational occurrences as applicable. - Reviews scorecards with Manager of Business Dev. and Accounts along with Acct Managers in order to improve how we service each account. - Assist in trouble shooting OSD / Claims / RMA situations by providing factual,...