Community Office Coordinator

Job description

The Community Office Specialist is the primary interface and front line resource for the community office. S/he will triage, research, educate, liaise and manage the community office efficiency, while tracking and providing metrics on office production. S/he works in tandem with the Manager on processes, procedures and serves as the main point of contact with other departments in order to provide superior service to our staff and members. Job Responsibilities/Duties: - Improve overall member experience and reduce waiting time in order to expedite traffic flow - Register and educate members in the HF Member portal (access online services) - Audit and Review applications to ensure quality and reduce rejections - Conduct training to Representatives during team meetings on specific topics based on observations on common rejections and frequent mistakes - Serve as Privacy Ambassador in order to ensure security, integrity and confidentiality of data/protect PHI in CO - Manage the CO inventory including but not limited to monitoring the IT loaner equipment and Fleet deliveries (premiums, flyers, collateral) - Collect, process and track binder/premium payments - Responsible for the CO Acti...