Customer Service Representative Second Shift

Job description

Job Summary This job is full time and will require you work one weekend day. Shift are 12p-8pm, 2pm to 10pm and/or, 3pm-11pm. Essential Duties and Responsibilities - Greet members, prospective members and guests by providing exceptional customer service - Handle all front desk related activities not limited to: - Answer phones in a friendly manner and assist callers with a variety of questions. - Check ID and Member barcodes into the system - New member sign-up - Take prospective members on a tour of the club - Facilitate needed updates to member’s accounts - Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Club Manager as needed - Assist in maintaining the neatness and cleanliness of the club - Assist in monitoring for safety of persons and cleanliness in the club - Thoroughly clean and sanitize restrooms, locker room areas, fitness equipment and gym floor. - Stock locker rooms with proper supplies/paper products. - Report any broken or missing amenities or equipment (Toilets, faucets, showers, hair dryers, gym equipment etc.) to the Club Manager. - Follow “Lost and Found Policy” and turn in lost member property to the Club Mana...