Supporter Experience Intern (Remote)

Job description

Main areas of focus: Customer Service Location : Remote - U.S. only. Commitment: 8 weeks between May and August 2026, 20 hours per week Eligibility: At this time, we are only considering candidates who are eligible to work in the United States without the need for company sponsorship now or in the future. JOB HIGHLIGHT: As the Supporter Experience Intern, you will gain valuable experience working with supporters, creating fundraising and marketing materials, and assisting with proactive donor outreach. JOB SUMMARY: You’ll be responsible for leading with a customer service mindset as you triage incoming supporter inquiries via phone and email. You’ll work with the Supporter Experience team and other departments to resolve supporter issues and drive them towards resolution. You’ll report to the Supporter Experience Manager and play a key role in assisting the team with daily responsibilities and in creating your own unique project to support charity: water fundraisers or school groups. YOU’LL BE RESPONSIBLE FOR…: - Responding to common email inquiries from supporters - Covering overflow phone support during peak times - Reviewing the Donor Journey, identifying any needed updates, and...