Customer Support Specialist - Pharmacy Team - Verity Solutions - Hybrid

Job description

Join Verity Solutions as a Customer Support Specialist - Pharmacy Team, where you will play a vital role in supporting pharmacy partners and account managers through responsive service, data accuracy, and operational excellence. In this role, you will combine strong customer support skills with technical problem‑solving to ensure smooth program operations, reliable data flow, and a positive customer experience across Verity’s platform. Responsibilities: - Support account managers and pharmacy partners by responding to customer inquiries and delivering timely, accurate service. - Coordinate and document system access requests, collaborating with Legal and internal teams as needed. - Create, update, and manage user profiles within Verity’s software, including access troubleshooting and password resets. - Monitor data flow and system performance, proactively identifying anomalies and coordinating resolution plans. - Execute customer setting updates within Verity’s platform as part of large‑scale initiatives or assigned projects. - Prepare and deliver ad hoc reports to support customer meetings and presentations. - Maintain and update internal documentation and wiki pages to reflect cu...