Global Head of Operational Resilience & TIPM

Job description

Global Head of Operational Resilience & TIPM Your role and work environment: You will lead one of ING’s most strategically important Centers of Expertise within Operational Design, Control & Resilience (ODCR), operating at the intersection of Operational Resilience, Sourcing & Shared Services (Third Party & Intragroup), and Process Architecture & Modelling. This role is central to delivering ING’s ambition to build safe, secure, efficient, and resilient operations, fully aligned with the COO and ING strategy. You are responsible for designing and delivering ING’s integrated approach to sourcing, resilience, and process architecture - ensuring consistent global standards, effective governance, and robust compliance with regulatory and internal requirements. Working closely with business lines, hub locations, technology departments, and senior leadership, you shape the bank wide way of working and ensure readiness for future challenges, regulatory expectations, and strategic transformation. This is a highly visible global leadership role, frequently interacting with senior executives, regulators, and key stakeholders across the three lines of defense . You provide direct leadership t...