Senior Specialist, Product Complaints

Job description

A career at Resilience is more than just a job – it’s an opportunity to change the future. Resilience is a technology-focused biomanufacturing company that’s changing the way medicine is made . We’re building a sustainable network of high-tech, end-to-end manufacturing solutions to better withstand disruptive events, serve scientific discovery, and reach those in need. For more information, please visit www.resilience.com Position Description: The Senior Specialist, Product Complaints is responsible to ensure timely evaluation, investigation, and closure of product quality complaints in compliance with GMP, regulatory, and company requirements. Position Responsibilities: Product Complaints: Complaint Intake & Triage: Manage the process of receiving, logging, and categorizing incoming product complaints. Investigation & Analysis: Oversee the investigation of complaints, ensuring thoroughness and accuracy, and analyzing data to identify trends and potential product issues. Compliance: Ensure all complaint handling activities comply with relevant regulations, company procedures. Communication & Reporting: Communicate investigation findings, both internally and externally, and prepare...