Complaints and Customer Service Team Leader (Fixed Term Contract)

Job description

Equifax is where you can power your possible. If you want to achieve your true potential, chart new paths, develop new skills, collaborate with bright minds, and make a meaningful impact, we want to hear from you. This is a 12-month fixed term role The Team Lead helps optimise the customer experience by organising and coordinating team activities, ensuring cases are effectively triaged and managed in a timely and effective manner in order to deliver fair outcomes for all customers. Improving employee performance through continuous performance management is a key aspect of the role. They are also a key gatekeeper and liaison point between the Customer Service and Complaint Teams and various other functions at Equifax (other Operations functions, HR, Legal and Compliance, Data Privacy and Security etc) and outside of Equifax (our regulators include the Financial Ombudsman, FCA, ICO). What you’ll do: Fostering a team culture amongst a team of Customer Service and Complaint Case Managers that is collaborative, fun, and high-performing. Day-to-day leadership and mentoring of team members. This will include coordinating and managing workloads/queues on a daily basis, conducting coaching...