User Support and System Specialist Supervisor

Job description

Job Title: User Support and System Specialist Supervisor Job Category: Information Technology: Time Type: Full time: Minimum Clearance Required to Start: TS/SCI with Polygraph Employee Type: Regular: Percentage of Travel Required: None: Type of Travel: None: Anticipated Posting End: 9/1/2026: The Opportunity: The Fusion Analysis and Development Effort (FADE) is seeking a dedicated and proactive 24/7 User Support and System Specialist Supervisor to join our team. In this role, you will manage a team of 5 professionals, leveraging your operational intelligence experience to support continuous availability and performance of our applications by monitoring systems, providing user engagement, data familiarization and performing first-line troubleshooting. This position requires a commitment to working rotating shifts to provide around-the-clock coverage. You would be supporting FADE Applications, to include MIST, Watchbox, Intelbook, Linx, Reports, Sheets, and Drive. Key Focus Areas: Team Management: User engagement Direct support to software development efforts using your operational IC experience Rotating 24/7 system monitoring and help desk support First line troubleshooting if/when...