Collections Representative

Job description

Title: Collections Representative State Role Title: Financial Services Spec I Hiring Range: Commensurate with experience: Pay Band: 4: Agency: Department of Taxation: Location: Main Street Center: Agency Website: https://www.tax.virginia.gov/work-with-us: Recruitment Type: General Public - G Job Duties: Are you a strong communicator who enjoys solving problems, helping people, and making an impact? Join the Virginia Department of Taxation as a Collections Representative in our Tax collections or court collections teams and build a career in public service where your work supports taxpayers, courts, and communities across Virginia. In this role, you’ll help individuals, businesses, and debtors resolve tax and court debts, explain options, and support compliance—all while delivering excellent customer service in a fast-paced, team-focused environment. What You’ll Do: As a Collections Representative, you will: Answer inbound calls on delinquent accounts in the tax or court collections units. Research accounts using automated collection and case management systems. Negotiate the best possible solution for the caller and agency based on agency procedures. Explain balances owed, payment...