Product Support Consultant, DV360, gTech Ads

Job description

Minimum qualifications: - Bachelor’s degree or equivalent practical experience. - 5 years of experience in a technical project management or a customer-facing role. - Experience in the online media landscape. - Experience developing customer-focused solutions including: troubleshooting, finding new processes or product features. Preferred qualifications: - 5 years of experience in a project/program management, consulting, or client-facing role. - Experience in business analysis to conduct analytics, develop dashboards, and make recommendations (e.g., SQL). - Experience in account/campaign management roles, technical troubleshooting or customer support, with excellent communication and stakeholder management skills. - Knowledge of DV360. - Ability to have a customer first and empathetic mindset, and own end-to-end experience and solutions. - Ability to work flexible non-standard working hours in line with customer requirements. About the job: As a DV360 Platinum Solutions Consultant, you will work with the UKI's largest customers and own their troubleshooting experience end to end. You will support our LCS teams and our customers, demonstrating a passion for delivering excellent cus...