Client Care Operations Manager

Job description

Description We’re seeking a compassionate, polished professional who can blend client care, community relationship building, and operational leadership . This role is perfect for someone who thrives in senior care or healthcare services, enjoys working directly with families and referral partners, and wants to make a measurable impact on both quality of care and company growth. You’ll be a trusted advisor to clients, a strong community ambassador, and a key leader in driving retention, referrals, and service excellence. - Guide clients and families to the right care solutions while building long-term relationships that drive retention. - Lead business development efforts by cultivating referral partnerships and expanding presence in the senior care community. - Oversee ongoing client care management, ensuring high service quality, satisfaction, and continuous feedback. - Drive revenue growth through client engagement, referrals, and community outreach initiatives. - Serve as a role model for ethical practices, professionalism, and service excellence. - Build and develop high-performing teams through hiring, coaching, mentoring, and performance management. - Collaborate cross-functi...