Escort Dispatcher

Job description

Site: Massachusetts Eye and Ear Infirmary Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham. Job Summary: Responsible for coordinating and ensuring the smooth movement of patients, visitors, and staff within the premises by responding to incoming requests for escorts and provide wheelchair assistance and guidance to individuals navigating the premises; especially those having trouble ambulating due to physical limitations. Responding to incoming calls and inquiries from patients, visitors, and hospital staff requesting escorts or assistance with wayfinding. Gather relevant information, including the location, destination, and specific needs of the individual requiring an escort. Assess the urgency and prioritize escort requests based on the nature of the...