IT Support Manager (Field Tech / Desktop) - Remote

Job description

Req ID: 366487 NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now. We are currently seeking a IT Support Manager (Field Tech / Desktop) - Remote to join our team in Bucharest, Brașov (RO-BV), Romania (RO). Overview: This role leads the EMEA Field Technician team supporting our client’s locations across multiple countries. The Field Tech Senior Manager ensures high-quality onsite IT support, oversees partner-sourced technicians, and drives operational excellence during and after the service transition. Job Responsibilities Include: - Lead and manage a geographically distributed team of EMEA Field Technicians remotely. - Oversee daily field operations across multiple countries, ensuring consistent delivery of onsite IT support for client’s offices and campus locations. - Provide performance management, coaching, and guidance to partner-sourced technicians, ensuring adherence to processes and service expectations. - Collaborate with partner organizations to address technician performance, escalations, and operational updates. - Ensure timel...