Sr. Customer Service Representative

Job description

Viant Medical is a global medical device design and manufacturing services provider that partners and innovates with customers to provide the highest quality, life enhancing medical devices. With nearly 6,000 associates across 24 locations worldwide, we offer a unique combination of small-company service and attention with big-company resources. Together, We’re in It for Life. As a Sr. Customer Service Representative, you will perform customer service activities for internal and external customers. This person will be technically knowledgeable of the site’s products, services and local processes and be able to use that understanding to provide solutions to customers’ requirements. This position will ensure advocacy for the customer and work closely with Operations, Planning, Engineering, Quality, and Sales to provide solutions that fulfil our customers’ needs with speed, accuracy, and exceptional communication. Also, will be responsible for executing standard and repeat quoting for the site and order management for assigned customers, interacting directly with them as appropriate. What you'll do: - Support and uphold the Viant Values: Customer Oriented, Integrity, Servant Leadershi...